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SAS: Money making priority?

SAS: Money making priority?

Recently i was flying from Stockholm to Chicago and back with SAS, Scandinavian Airlines, i had a regular “Economy Class” ticket.

Well, flights were pretty OK, despite of the fact declared by SAS that “SAS offers wider seats and more legroom”. I would beleive that if i did not fly by Boeing 757. Airbus A330 operated by SAS from Stockholm to Chicago is not that comfortable as Boeing. Spacing is real problem there. Falling asleep in A330 is difficult.

SAS Personel (flight are operated by Swedish crew) could be rated at “3 without the plus” according to “5” leveling system. The crew is tired, not that cooperative and in case you ask something you will be served just at the minimum acceptable level possible. The Scandinavian way to fly?

Well all those things are acceptable, flights were operated almost in time, i had an “Economy Class” ticket and this is not fair to find “Business Class attitude” where “Economy Class” crew is operated. All that is right.

But.

There is definetely one thing that can’t be accepted and in fact makes big disapointment with connection flight travelers. SAS Money making priority.

During your flight from Chicago to Stockholm you would be served by so called “Duty Free Shop” right in the plane. Nice thing? Well, the catalogue is not that big, you can purchase things that are regulary sold on those kind of flights, nothing special or extra. Also alcohol. Pay attention to this item, Alcohol. You would safely land in Stockholm airport and if you have connection flight to any other direction you have to pass the secutity control. YES, you have to. Never mind you just jumped off a highly secured flight (security measures in Chicago O’Hare airport are outstanding, beleive me). And… Remember the new regulations concerning liquids on board? YEP. Here you are.

You can’t take with you all those bottles that you just bought on the plane. You simply can’t, airport security will never let you pass the security check point, they have all the rights. You have a receipt? Never mind. You bought that on the plane, they know that, however they have the rules (100ml max per container). Simply forget about this. You have to give away all that whiskey/vodka/GIN you just bought, otherwise you will never get the connection flight. Well, you can drink all that now, you still have time for the connection flight? Do not loose your time :=)

All that would be funny if this would not be the real story, but unfortunately IT IS. Why i blame SAS? BECAUSE THEY KNOW THAT. There is absolutely no chance that SAS are not aware of the situation as the people are making their claims afterwards to SAS representatives. I even know what you will hear from them: “This is the product you should consume before the next security point”. No comment, SAS, making money in any possible way, bravo!

P.S:
I do not know how all those things are going if you have connection flight from Chicago O'Hare airport,
i had no connection flight from Chicago, but i have seen what would happen to your liquors in Stockholm.

5 comments to SAS: Money making priority?

  • Тач

    да они охренели! это просто .. ну у меня нет слов…

  • rafale

    It seems that the brand “Scandinavian” has been used lately by all sorts of Scandinavia-based …..eh… legal entities, sometimes to denote something really worthy, and sometimes by companies I would deprive of the title immediately =)

    Just a small illustration.

    I had a chance to run across the SAS attitude when I was trying to buy a Blue1 ticket to Vaasa at the Vantaa airport. (Blue1 tickets are sold by SAS there.)

    Quite unluckily, a SAS flight to Sthlm had been cancelled a little earlier, and it was a disaster because ALL the SAS booths (there are quite a number of them at Vantaa, maybe about 5 or something) stopped working and switched to dealing with the cancelled flight passengers.

    I found a booth showing the Blue1 sign with no people next to it, and a man just sitting in, doing nothing, and asked him for a ticket. In the best international bureaucracy traditions I was told indifferently that he was not available because he was taking care of, you know, some mysterious passengers, and there was absolutely no way for him to sell me the ticket, “please contact your sales agent”. (“My” nearest sales agent was probably in Helsinki, it was 6 o’clock in the morning, and the Vaasa flight was leaving in about an hour).

    I believe that’s a very lame example of organization because not only did the SAS personnel stop doing what they should, but they were also unwilling to help a person who wanted to bring them a little money.

    I wouldn’t be surprised if the SAS was of the Russian origin, but, for a company claiming to represent the Scandinavian spirit, such attitude certainly is shame.

  • Max

    There might be just an airport stuff who are working on those “SAS”, “Finnair” and other booths, this is my gues…
    Why we face those kind of attitudes? Personel motivation, personal attitude? I do not know 🙁 There are many examples where you will get full/outstanding support/attitude from other stuff in the same airport! Then why the fuck those lazy “tinned eye” shellfishes are feeling saved?

    In “Alcohol case” i do beleive this is company directive, not individual. In the aiplane everything is strictly assigned, every step has directive etc. Stuff has no “freedom” to decide anything there. IMHO.

  • I have a clue guys why this is happening… the trend of flying cheap is taking its toll. With BlueOne and Ryanair in sight, the old men like SAS are forgetting their ATTITUDES and just start making money from everything in the most cynical ways 😉

  • rafale

    As for the booze, I understand that the staff only follows instructions that are given to them, and this is perfectly okay. I think it’s the fault of those who planned the whole line of procedures, and should have checked that different procedures would be compatible in various scenarios (like the EU inbound transit passenger, for instance).

    As far as the attitudes are concerned, I still believe that staff’s attitudes are a product of the company’s policy, of how well procedures are planned, organised, and monitored, which is done by the management. If anything goes wrong “in the field,” I think it is always and mainly the management of the company who are to blame, for not making good procedures or failing to check that they are fulfilled correctly.

    For example, I popped into a Euroset shop today, only after a 100 RUR card, and I received the same polite, friendly, and fast treatment as always. My point is, it really is possible to train your staff to do things efficiently (and “as always” means that procedures are applied consistently there).

    ———–

    Cheap flying yes, but Blue1 is a SAS group company! Shouldn’t they help each other to make profit, or is it just my weird understanding of the nature of things? (this is a rhetorical exclamation, not a question 🙂

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